Frequently Asked Questions

Can Patient Care find out if my claim has been paid correctly?

Will I always work with the same Advocate?

Will Patient Care help me with questions on my Health Savings Account (HSA)?

Will Patient Care help me choose which health plan is best for my family?

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Can Patient Care find out if my claim has been paid correctly?

Yes, the Advocate will get a copy of the bill or claim and investigate how it has been paid by your insurance company. If a mistake has been made the Advocate will work with your doctor, hospital and insurance company to get it corrected.

Will I always work with the same Advocate?

Yes, you can request to work with the same Advocate.

Will Patient Care help me with questions on my Health Savings Account (HSA)?

Yes, and Patient Care will also answer questions on your Health Reimbursement Account (HRA) and Flexible Spending Account (FSA).

Will Patient Care help me choose which health plan is best for my family?

Yes, the Advocate can help you compare your options and arrive at the best decision based on your specific health care needs.